User blog comment:SsVivid/Chathead Help/@comment-5843829-20131117214621/@comment-4547854-20131118005547

Right, so, I was going to do that one, but there's a thing. Most people won't work with that because it's a JPEG file. JPEG doesn't support transparency and for various other reasons, we don't work with them. It is possible to work with it, however I would sugest retaking that picture and save it as a PNG.